Sales Administrator

Summary/Objective
The Sales Support position provides support to our customers and internal sales team. This position also provides support for the sales team by assisting with customer-related issues and requests. The Sales Administrator should have an understanding of the sales performance metrics and provide an administrative support to ensure targets are met. Plays a hands-on role for sales as the main point of contact at the plant for those that work off-site. This Sales Administration role will provide day-to-day functionality for the sales team.

Essential Functions

• Open communication with all customers regarding their orders and shipments.
• Assist with marketing strategies and development of material for customers and websites.
• Maintain and update various customer portals as requested
• Takes a proactive, problem-solving approach to Sales and customer-related problems, complaints, and issues.
• Provides marketing support for the sales team
• Champions the website for all aspects that correlate
• Provides support to the sale steam by complying with customer needs on the different portal systems they use
• Champions document control items for all customer needs
• Review and approve PO’s
• Provides the support needed in EDS system to manage pricing
• Develops and maintains a complaint process with the help of the quality department
• Communicates nutritional and spec updates to all customers from the quality team
• Helps with organizing and handling sample requests with the logistics coordinator
• Organizes all duties to prepare for various shows throughout the year and is willing to travel to support the shows.

Competency

1. Communication Proficiency.

2. Thoroughness.

3. Time Management.

4. Customer/Client Focus.

5. Technical Capacity.

6. Fluctuating Workloads/Multitasking

7. Measures and Weights.

8. Ratios, Rates & Percentages.

9. Able to work independently and within a team environment.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position requires some work to be performed on the manufacturing floor. This role uses finished goods and requires sanitation and Good Manufacturing Practices to be applied.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle or feel; and reach with hands and arms. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Throughout the day, the employee will need to lift up to 30 lbs. of material.

Position Type/Expected Hours of Work
This is a full-time position with days and hours generally Monday through Friday, 8 A.M. to 4:30 P.M. Times may fluctuate depending on the season to accommodate production and shipping schedules.

Required Education and Experience

Some college or experience in related fields: customer service, marketing, and sales

Qualifications

1. Some experience with Sales Support is preferred.

2. Demonstrate skill in using Microsoft Office, specific to excel and using a production entry system.

3. Basic; math, writing, and spelling skills. Strong Communication Skills

4. Strategic planning and adaptable to change