Branch Manager

Branch Manager

If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are a distributor of construction materials. We supply roofing, building envelopes, and below grade materials. We want folks with great people skills on our team because, in the end – people make all the difference.

The Branch Manager is responsible for meeting the corporate objectives. The role is ensures that procedures and safety protocols are followed and identifies employees who require support, training, and corrective action. The Branch Manager communicates with each person respectfully and in consideration of their learning style, and directs the overall function and activities of the branch to meet and exceed customer expectations and employee engagement continually and simultaneously. This role works in conjunction with other corporate departments.

Responsibilities

• Responsible for hiring and training employees to provide customers with a high level of customer service
• Ensure all branch personnel understand the overall company
• Reinforce respectful communication between all departments
• Set reasonable goals with deadlines for completion and monitor results
• Make decisions while exhibiting sound and accurate judgment
• Look for improvements and promote quality, accuracy and thoroughness
• Maintain positive employee relations to keep morale high at the branch
• Act as the liaison between Operations and Sales
• Ensure all daily tasks are performed and provided tools are being utilized by staff to maintain a reasonable workflow of the branch operations
• Research and resolve high-level customer and/or order problems
• Resolve high-level inventory discrepancies
• Develop and foster excellent customer relations
• Earn an acceptable rate of return on sales after expenses
• Ensure a safe and clean work environment is provided and maintained for all employees and customers
• Direct all operational, customer service, and admin processes in the branch ensuring compliance with the company practices and procedures

Requirements

• 5+ years of experience managing a team - preferably in the building supply and/or construction industry
• Excellent problem solving and decision-making skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
• Excellent communication skills, both verbal and written
• Leadership skills for the successful day to day management of a branch
• Ability to exceed customer expectations
• Proficient with Microsoft Office, Excel, and ERP system

The Offer

• Competitive salary
• Healthcare – we offer multiple options, and the company picks up a generous portion of single, couple or family coverage
• Insurance benefits and employee assistance program
• 401K – save for retirement with a traditional 401K account or Roth 401K – you are eligible after 90 days of employment, and the company matches a portion of your contribution
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal promotions

Company Overview

Founded in 1972, our company is a leading wholesale distributor of construction materials with over 40 locations across North America. We pride ourselves on being the most responsive, problem-solving, and fun place for our customers to conduct business.

As an Equal Employment Opportunity (EEO) employer, our company provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.